Ungratefulness

24th March (Tuesday) - Ohhh, my back. Ugh, I knew that taking photo shots was tiring, but when you never experience it yourself, you won't know how tiring it was, not to mention the various poses. But whatever, it's off to work I go, despite my muscles are strained and aching.
Good grief, it never ceases to surprise me that some patients are really ungrateful. I know we are trained to always treat patients with compassion and heart, but what really irks me is that some are truly ungrateful who often gets away with it. Recently, I came across an article where a Hep B patient threw her needle at the doctors and nurses. The good thing was nobody was hurt, but does this means we have to bear with letting patients bully us?
I had come across patients' relatives in the wards, whom are extremely particular, took video of what we are doing, or even take photographs during our procedure. With the rise of technology and social media going on, it's very easy to just snap a photo and within minutes, it's all over facebook. It's horrible. It gives us a lot of tension and it makes us hard to care for patients. And sorry to say, patients are really, really goof at trying to find faults to blame us. I have a patient who once complained non stop about how a doctor did a surgery for him and it ended up being worse, only to have the statement backfired on him, that he himself had disobeyed the doctor's instruction, and in turn, caused his condition to get worse. I could've done the same thing with my eye surgery, but who would want to risk it?
When it comes to appointments, that's ten times worse. There are the good cooperative patients who take their appointments seriously, who will come without having us to call. Then there are some naughty ones, that won't bother to show up even though we fixed an appointment for them. Then there are some who made a lot of noise needing surgery, only to cancel at the last minute, making all of our hassle and the whole paperwork wasted. Then there are some who knew the doctors have no clinic hours on that particular day, yet insist on seeing them. Can't they be reasonable? Or please, be understanding? There was a patient who kept asking us to sort out her insurance, but the faxing and approval are not handled by us. We only prepare, get the authorized signature and hand it over to admission office. But this patient really doesn't get the hint, and kept calling and calling over and over again. When we asked to call her son, she went, "No! No! No! Don't call him! He's busy! And he's in a meeting!" How selfish. She thinks nurses all just sit at the counter. She didn't even consider to think that the nurses are basically throwing themselves for every patients, juggling all the paperwork, enduring fire from patients and doctors, assisting doctors and making sure patients are getting the best treatment. Seriously, it's just so sad.
What I'm trying to say is, please, please, please be considerate and respect others' jobs. Medical staffs are doing their very best to help out, yet all we ever get was a load of shouting and adding fuel to the already blazing inferno. I get it now why my old tutors say it's not easy to be a nurse, we have to carry a lot of burden on our shoulders.