My mind is mentally exhausted. I tried to squeeze in a few hours of writing but I can't. Every time I reach home, my eyes just close and I bury myself in sleep. Remember what I said about numerous patients coming, yep, every morning our place is like a marketplace. I did mentioned, that no matter what MCO was implemented, patients will come to the hospital, especially when they are sick and need treatment. Not to mention the amount of daily dressings we get now on a regular basis.
Systems were lagging quite bad. Not sure why. I was trying to put in charges but I have to wait for ten minutes for the system to work. It's tiring, because patients are often at our throats telling us: "Why are your systems so slow?" I wish I could answer, but honest to God, don't you think I also want the system to move fast? Cashiers' side were lagging for thirty-eight minutes, so patients were unhappy. I usually try not to sweat over the small stuff, but there is a limit on how much one could handle. There was a guy shouting at the poor cashier regarding his insurance or something, I didn't go near him because I recognized him. He is a guy who is being difficult, he had went to many surgeons, did a surgery, wasn't happy with it, went to another doctor, who did a second cut, and disappeared for a while. His wound healed, but it was recurrent, so he made a third cut. He blamed us, telling the doctor how we were horrible and why does he have to go through surgery again. The doctor's answer: "I told you not to go outside but you wouldn't listen. Do not blame the nurses when it is not their fault." I get the old saying: Customers are always right. At times though, I'm not telling you to pick a fight with the customers, but if you are right, you fight in a smart way, meaning just stay calm and justify your explanation. If you start throwing tantrum and scream, the patient wins by default. This is why my friend always said, "Fight smart, not dumb. If the customer(s) screamed bloody murder at you, you answer them back level-headed. If you scream back at them, then you are dumb." Wise words spoken. This is why I try to never scream, except for the one time when a well-known fast food restaurant screwed up my order so bad, ate the food in front of me, put it back on the tray and served it back to me. That is the one thing I will not forgive.
Monthly meeting with social distancing and limitations in place. What else is new? The economy is not flourishing, business are suffering. This is why we are working hard to bring people back to us -- Not just us but every business. But you can't blame people for being paranoid and refusing to come. Some people outright refuse to go out, preferring to stay at home. Given the choice I would do it as well, but I can't. Essential workers are required to work, and we do it to help the people. No matter how much sometimes you hear us complaining how we couldn't stand difficult patients, we still come to work because we want to help others. Otherwise how did we manage to go through the job for 10, 20 or even 30 years? Maybe one day I will share my story on how I became a nurse if anyone's interested.
There's a few changes that are going to happen in November and truth to be told, Miss Rona is going to be around for a while so we might as well get used to the new normal. One of the things I discovered was how online shopping is so convenient and easy. I now understood why I have seen some colleagues browsing through online catalogues, because you can get good deals on certain days, not to mention the endless offers: Buy more, save more. The only thing I dared to order online are books from trusted vendors, because with books you can never get cheated. I know some friends who dared to order gadgets online, but so far there hasn't been any issues, that's good. No one should ever go through something screwy (No matter how much they are being a pain to, hence karma).
Source: Tonberry (FFVIII) gif by Boomerman
https://imgur.com/gallery/k9vCoRL/comment/18138273?nc=1
Sometimes I wished I have kept my mouth shut. I have to deal with a couple because it was my fault for opening my mouth in the first place. I couldn't help it. I saw them walking around, looking lost, holding the bills. I felt sorry for them, so I approached them first. (In honour of Halloween, I'm throwing in the character's names from one of my favourite Halloween films )
Me : Can I help you?
Boy : Yes, can you direct me to the complaint department?
Me : Do you mean the customer service?
Boy : Yes.
Me : *gives directions*
Boy : Is there anyway customer service can waive my charges?
Me : I'm not very sure, sir. It depends.
Boy : Your doctor overcharged my sister. It is outrageous.
Me : Um...
Boy : We came to the emergency first, your staff send us for scans and blood test. They said there's something wrong with my scan so they directed us to the other building, to see Dr Ficklestein. He barely spent two minutes with us and charged us nearly *insert figures here*, and referred us to another doctor, Dr Skellington. He's a good man, he explained everything in-depth and charged us nearly the same amount, but I can still accept it because he is good. Dr Ficklestein is awful, so I wish to make a complaint.
Me : Okay, sir. I understand, it is a little unfair that you are paying so much for a few minutes consultation. I'll bring you down to the customer service.
I'm not trying to pick sides here, but I understand, we want our money's worth. If I'm going to a fancy place, say...like Chili's (If I'm paying more than 20 ringgit for my meals, then it is considered fancy), with the amount I'm paying, I expect good service, good food, a good experience that makes me happy. Same goes for the doctor. I want him/her to give me at least a good explanation, not just brush everything off and charge me a bomb and leave me feeling unhappy. So I directed the brother while the sister waited.
I haven't realized that our phlebotomist has left even though I told him not to till we are at the last patient, because true enough, the sister had to go for a blood test. Already worried that the brother will make a further complaint, I called the lab at first since I still had some patients around. They told me they will send someone up, so I thought, okay, that's awesome. Fifteen minutes went by, and nobody came up, and because I do not have the key to get access into the venesection room, I run to the lab to inquire. The person in charge had left for the day, and I am not happy. I told them firmly: "Look, you guys were the one who told us to inform you whether there's any patients around in case we need to do a blood test, I informed him at five that I have few doctors and few patients left. I will inform when the last patient is left..." The reply I got was "It's already late, send them to Emergency." Looking at their side, it's logical, but after the complaint, I'm very worried that the brother will be difficult.
When I came up, the brother and sister had left. I thought: Oh good, the customer service probably has waived their charges. It was already late so I left for the day. The following day (Today, in fact, Happy Halloween) I asked the cashier what was the story. It...wasn't good. They paid only for Dr Skellington's charges as mentioned, but they refused to pay for the others, the blood tests and scan, and Dr Ficklestein's charges were not waived. The cashier told me the brother have not expected the charges to come up to a grand total of *insert figures here*. Oh God, look, you brought your sister through the Emergency. Emergency will often charge a little bit more, it's common knowledge. This is why you don't ever go through emergency unless it is urgent. Things had gotten out of hand till I can't help anymore. Customer service had to step in in this one.
On a brighter note, I entered a short story contest on Tuesday. I originally asked my friend to enter because her English is good, better than mine, and this looks like something she would enjoy. She asked me to do it instead, saying that I should take it as a learning experience and because I write fiction in my free time, why not? Being rejected for so long, I just wrote something up and send it off, not expecting anything. How surprised I was when I got this in the email, along with this link:
6 MALAYSIAN CREEPYPASTA STORIES SHARED BY CILISOS READERS – DON’T READ AT NIGHT! by Raymond Saw, 31st October 2020
I won't spoil it for you, so please read the article in the link above. Happy Halloween!
Source: Dancing Dance https://tenor.com/view/dancing-dance-halloween-grooves-moves-gif-16886734
*Today's case: 659 (Not bad, keep it up!)
