7th August (Thursday) - What a stressful day. First of all, I took my usual small breakfast of malt chocolate with oats and left quite early than usual. And what happens? An hour of jam in the highway.Oh yes, God knows what's going on today but it's a major jam. As I've always said, if you stay in Selangor and you need to get to KL or PJ, you need to move early. so lucky me, I arrived at 7.45 and clocked in without a minute to spare, then it's time for me to face my worse enemy : The phone and computer.
Okay, you may think it's strange that I hate phones and computers: the phone is mainly because during the time when I was a student, I used to pick up the phone and BOOM. I get screamed either by patients or doctors. If it's at home, I always get yelled by whoever is on the line cause I usually double and triple confirm who they are before I proceed on to the next stage. The computer, on the other hand, is an absolute nightmare. I can slam Microsoft Word, Powerpoint and Paint like nothing, but to key in patient's personal documents, tracing results and doing discharges and admissions... Heh, I feel like crying. Fortunately, to keep myself from crying and being photophobe, I wrote down the steps on pieces of paper so that if anyone ever ask me to handle the computer, I can take a quick peek at my "cheat list" instead of banging my head on the table.
As the clerk, I am also forced to remember every single extensions (No joke.) which I am unable to do so, so far, again, I have to use cheat list. Phone numbers are never my strong point. I can only remember my own phone number, but when it comes to others, I'm sorry to say no matter how many time I force myself to memorize numbers, it always ends up failing. Maybe I should try fish oil. Ohhh, and the phones. Every single minute, the phone will be ringing and I'll be going, "Good morning. <insert name> Ward. How may I help you?" til my throat goes sore. Then it'll be various people from various departments, sometimes professors and I'll go, "May I know who's/ on the line/ calling..."; "I'm sorry, So-and-so /is busy at the moment/ not here...Would you like me to take a message for you?" I'm sounding like a parrot. And the gas pressure often beeps for no reason so I often have to slam the switch to turn off the noise.
Then there's the filing. Total nightmare. Every single papers are thrown in my way and I have to bite back form screaming as I arrange every single paper and file them in. And it's not only medical records, but results, care plans etc etc. And I have to run to billings whenever a patient is fully discharged. Ugh, I feel like an office girl.
Want to know what I often see wherever I go? Doctors. Everywhere doctors, with their shiny white lab coat and stethoscopes and their name tags pinned or hung around their neck. And they often come in like waves of pristine white tsunami. Really, there's no end to them. As I wait for all of them to go by so that I can move, I say it's raining doctors. We sure won't be having any shortage of doctors. =D
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