Fiendish Friday

7th November (Friday) - I was shifted back  noon shift, to find, after a quick mental calculation, 9 Operating cases, plus 1 more whom haven't come in yet, who's waiting at the eye lounge due to us being full house. I passed by the front counter earlier on and saw mayhem. Tons of people crowding in front, with no seats left. Some carrying large duffel bags. Some accompanied by their spouses and demanding to get a room no matter what it takes.
With 10 cases all so close together, we had to move fast by preparing the patients at four. The cases ranged from heart, to brain, to head, to thyroid, to fractured limbs, to stomach, to down there. Nut case. It's a good thing I've been sending patients back and forth to the OT a lot, cause now I'm confident enough to do the steps efficiently. One really made me upset was when my senior handed me a CD for that particular patient, I slid it into the folder and showed the OT nurses the evidence. Same goes for my glass vials because last time our glass vials tend to break and then they blame us for giving them contanimated medicines. The senior staff asked me whether I brought the CD down and I answered, I showed the staff, she went okay. It's not my fault that they lose it, because I wrote it in my folder clearly that the CD is there with the PCA. Geesh, that was a close call. If I hadn't the foresight to write it down, they would've blame me for losing the CD.
After observation, I had to send another patient down. So, after a quick sip of Milo for rejuvenation, I send the the patient down, by then my mind is already half shut down form exhaustion. Still, I did my job through and through. I went back up to tidy up one of the bed for a new admission and then brought out the admission kits, then went to update my I/O charts. In between I was blasted by parents' complaints. One parent complained our server was terrible. most likely due to the heavy thunderstorm earlier on. And you know what he wants me to do? He wants me to climb up all the way to the top and reset the server??? Is he INSANE?!!! I'm not an IT person. And all our system relied on the server, resetting the server will cause our entire server to crash. And he kept demanding me to call the IT people. For God's sake, what point of office hour does he not understand?! It did not help when another parent complained to me about how our hospital is terrible. "Compare to A and B, your hospital is terrible. The food is poor quality, the room is so small, there's no view, and there's no fridge and locker." Oh, if you hate our hospital service so much, then why not just leave and go there? Seriously. It's as though she's blaming us for getting a windowless room. One of the staff muttered that she has been going on about the management and service when she first admitted. Silently, I handed her our customer feedback form and tell her, "If you wish to complain or put in any comment, just write it all down here." That kept her form breathing down my neck for a while.
Then, I got a from OT needing IV Paracetamol NOW NOW NOW. Argh, we don't have the thumb print for the pharmacy, dang it. We had to get one of the senior staff who are passing reports just to get the medicine  After that, I literally RAN, yes, ran all the way to the OT, where I was sweating and breathing heavily, with the IV PCM and verbal order in hand. The OT staff were like, "You don't have to run, you know, kiddo." Whaaat??? But the inside staff were like NOW, NOW, URGENT. Soon after that, I had to get one of my patient to the HDU, and that ends today's shift. Grrr, I hope tomorrow will be much better than today.