We're in February. I swear, sometimes I feel like smacking someone with a rolling pin (figuratively). Last year Miss Rona had changed our way of life, so the whole world have to adapt to the new normal. The three keys: Mask, social distance, hand washing. Sounds good, yeah? Most people adapt to it, but when it comes to healthcare line. Hoo-boy...
*Since today's post is going to be full of snark, sarcasm, and rant, I'm inserting Harry Potter names and terms in here.
**I'm not going to say whether the patients are male or female, so even if you see Harry Potter names in male or female, I'm not disclosing the gender. The only ones that are obvious are gynae/fertility cases.
You Guys Encourage Contactless, Which Means I Don't Need To Come For My Appointment
Good grief, do you know why we always encourage people to see the doctors face-to-face? Because we are trying to minimize misdiagnosing. My God, stop giving excuses to avoid going to the hospital. If your health is in jeopardy, just come. We are not man-eaters, we are here to help. If you have back pain, we can't see from the PC. What will happen if we misdiagnose you?
I Don't Want To Come (Just Because...)
I attended one call today where someone was refused to answer my calls, but only communicate with me via Whatsapp. I called plenty of times, but they just outright refused to answer. In their email, they said they tried to find someone who can conduct teleconsult, but Dr Potter does not do teleconsult. The person behind the email claimed they have read through the website, yet they didn't realized that in the list, only three doctors does it. They outright refused to share anything with me, claiming P&C and all that. Did I not mentioned it before? How do you want me to help you if you don't share with me your problems???
What Do You Mean the Clinics Aren't 24 Hours?
Healthcare workers are all robots. Didn't you know? We say we will call you back, this does not mean at night. Don't you need to sleep? Do you know why all of us are doing 24 hour job? Because we want to (Sarcasm). I gotten new books which I really want to read, and books on crafts but I don't have time to read, 'cause I'm busy running after Horcruxes, I don't have time to sit down and write. (Not an excuse, but I try to put in some time every time after shower)
But You Promised!
This needs to be eliminated from the healthcare dictionary immediately. There is no such thing as the word promise here. We usually try our very best to attend and arrange and treat, but everyone seemed to think just because you say you will get back to them, it became promise. No, Pansy, there's no such things as promised in healthcare. We will do our very best to get back to you, but don't ever say promise. It's misleading.
No One Attended Me!!!
I can forgive you if you waited for an hour and no one came to you, but just one minute later and you snapped, "I want to see your manager." Like...!!!! It' s just a minute, not an hour, or two???
You Should Know Everything!
It doesn't pay to be rude. I do not know everything. One thing that ticks us off are people who planned to get back to us, and didn't. My sister once encountered people like this in an IT Fair where she said the person manning the counter couldn't be bothered. I'm in servicing line, I know, and I try not to do it, because what comes around, goes around. As I have taught my new colleagues, I can't teach you how to answer the phone because I can't anticipate what is going to come. We can only think fast on our feet and try to get back to people. Lavender called me asking for cryo-preservative, which is a fertility procedure. The moment I asked why, I got yelled at. "Why do you ask me? You should know. It's on your website!" Special procedures are out of my league, just like LASIK, special blood tests and etc. You are not going to go up to a bone doctor regarding skin, and you are not going to go up to a diabetic doctor and ask about nerves. I answered, "It is a special procedure, and I will need to make a few phone calls to find out." Nope, Lavender yelled at me some more, refusing to let me off the phone. After reading it through, I am still not confident, HOWEVER, I got down the doctors' list and gave it to them, and they still weren't grateful. I'm sorry I'm not an expert in fertility.
You Are Hiding The Vaccines!!!
Seriously? Again? If the government hasn't said anything, then it's not confirmed yet. Keep checking the government portal at:
https://www.facebook.com/kementeriankesihatanmalaysia (Facebook) https://www.moh.gov.my/ (Official Site)
Stop Blindly Sending Things...
You do not shove everything over, you have to help us filter calls, otherwise what's the point? We are getting overwhelmed by Weasley(s) and it's getting out of hand. I haven't been eating well, only one meal per day. I'm not complaining...much, but it's not mentally healthy. The main reason why we needed you to filter the calls is because we may need to attend an emergency. (Eg. Burst appendix)
I'm Coming In Late, I Need Food!!!
Seriously? Who do you think we are? We have sworn an oath to help people, we're not Dementors. And honestly, when I'm sick and I needed to seek treatment, food was the last thing on my mind. The last time I was admitted, I was nearly in tears and depressed, because my lungs were real bad, and my family kept thinking I was going to expire. Not a good thing. And I was worried what's going to happen to my unfinished manuscripts. I don't trust anyone else to write it. Besides, Doctor Granger hooked me to saline and antibiotics, basically I'm getting fluids into my body. Arthur is coming in early, and they have planned to do an early surgery, so they want food. What??? Shouldn't you be more worried about the surgery? Besides, even if you come in late, you can just bring in your own food, and there's always crackers, tea or coffee lying around. If you are expecting a fancy five-star meal...Just no. I'll admit though: the food isn't so bad. It tastes alright, I guess this shows I like things bland and boring...
I Can Bring The Horse To The Pond...
At the end of the day, I can't force you to come to the hospital. I can only give you advice. I can't diagnose you over phone or emails. You need to go to a qualified doctor and get yourself properly checked for a peace of mind. Please, don't go to Mr Google. Get an expert help. Don't gamble with your life, please.
I'm Scared To Come Cause Of The Pandemic
You said it's scary to come to the hospital...Yet you have no trouble going out to the local supermarket to get groceries? I'm scared too, who isn't? One time I really had to go cause most of the supermarkets around my area were closed, and it so happened on the day I was on duty, I could use my break time to make a quick run to the grocer's to pick up essential supplies alone. I kept my mask on, wore my goggles, brought my hand sanitizer and stood far away, maintaining distance. I already knew what I wanted. I just grabbed what I needed and go. It took less than 30 minutes (25, to be exact. Break time is 30 minutes). Breakdown was: 5 minutes to walk to the grocer's, 10 minutes of waiting in line, 5 minutes zipping around, 5 minutes heading back to the department. Don't linger around. Same goes for heading to the hospital. Go and consult your doctor and go straight home. Don't linger around too long.
Gynaecologists....
This wasn't a joke, I was the one who attended the call. Crabbe and Goyle had came to see the doctor together, but then we started getting weird enquiries from their side. Confused, I read and my heart nearly did a backflip. This is what they wrote: *message is edited out of privacy and confidentiality, this is just the summary The gynaecologist is not a qualified person to deliver a baby.
Source: Candace's Panic Room (Phineas & Ferb Episode - I, Brobot) https://makeagif.com/gif/candaces-panic-room-phineasferb-ep-i-brobot-DQ-dcz
Source: Neil Patrick Harris Whaaaaaat?!
https://www.e-marketingassociates.com/blog/using-gif-animations-for-business-pages
Somebody, please kick me right now. What on earth?! Are you kidding me?! Obstetrics & Gynaecology goes hand in hand. One can't be a gynaecologist without learning how to deliver a baby, and vice versa. Or has our years of studying healthcare is nothing but a joke. I didn't understood and thought it was a prank, and answered the enquiry that all our gynaecologists are qualified and experienced in delivering babies, but Crabbe and Goyle weren't having it. They said nope, your gynaecologist is basically someone who treats gynae cases, we want someone who can deliver our baby. S - Somebody, help!!! I think my sanity is put into question here! It took three different people to convince them until they got our point. (Argh!!!!)
I Just Want You To Recommend Me
I received this email recently from Percy that we were unprofessional because one of our admins advised them earlier on to peruse the doctors' list and choose their doctors. Okay, fair enough. But they wanted teleconsult, and they called a doctor who doesn't does it. They wrote in an email that basically summarize into: Is this how you treat potential customers? Mind you, I called Percy several times and they refuse to answer, so I used our Whatspp line, and the replies I get is basically Percy and I playing a game of mental ping-pong. I was asking Percy to please, just give me a brief medical history of themselves, but they went nope. They then went on to ask how secure our line and emails re, and I had to reassure them several times that it is all P&C, and only the relevant parties will know about their case. Percy refused to share their history, and refuse to answer my calls. The last time I spoke to them was I threw the mental ping-pong ball over at their side of the table and they refuse to give it back. Okay, Percy. I'm sorry, but if you are not going to share your medical history, then there is no point in continuing further, because we didn't want to refer you to the wrong doctor. Is that so difficult to understand?
Just A Little Secret....
I can't believe some people kept prodding us for certain secrets. Like, no. You may be able to charm my new colleague, but you are not getting it out of me. How dare you. At one point, I too was innocent just like any other new staff, I do not blame her, I'm pissed that some people would really stoop so low just to get us to spill. I had to put my no nonsense voice to make people back down.
I'm Sick, You Have To Treat Me!!!
Yes, as per our oath, we will treat you if you are sick. BUT you do not, at the expense of our other patients, force us to do immoral things just to treat you. No Jose. Again, how dare you. I can't believe the cheek of some people. I don't want to get into this too much because it is astounding. The things some people are willing to go to just to get treated. I guess everywhere has their own Karens, Tom, Dicks and Harrys. (No offense to the people who are named as the above mentioned)
Illness and Diseases Are Not Defined By Age
Someone called for stem cell injections. Not everyone does it, because we are not equipped with the right facility. Furthermore, it is extremely pricey. I hate to say it, but healthcare treatments are so pricey to the point where middle class are barely able to afford healthcare anymore unless you're filthy rich. I often tell people if I'm not covered, I'm going straight to government healthcare where it is cheap and affordable. I remembered that we do not do it, but I have seen the bills a few times, I could be wrong. I called up my doctors to find out. Doctor Fudge was very kind and explained to me each part so that I am able to give my answer, and because I did a PRP injection before, which is an alternative, I was able to explain to the person in detail. Runcorn asked about my age, when I gave the answer, they were shocked. What??? I got it because of sports injury, and it depends on each cases and by individual. If it's a choice between the needle and the knife, I'll go for the needle.
Liar, Liar...
Sigh, why do you feel the need to lie about your symptoms? When you do that, you not only endanger yourself, but the people around you. As long as you are honest, we can avoid misdiagnosing, but the stigmatizing is real. If only Won-Wons aren't so narrowed-minded...
I Like This Place, So I'm Going To Cross State....
No!!!! Why?! We got a call from....let's call this person Dudley, that they have chest tightness and pain. Red warning signs here, they are basically in another state, and they wanted to come here. No! No! No! For crying out loud, go to your nearest government hospital emergency department or dial 999 till you get someone! Don't drive! "But, I like the place in your state..." NO!!!! Chest tightness/ pain is always a big alarm sign here, what happens if something happens to you while you're on the highway? For God's sake, Dudley, JUST GO TO THE NEAREST EMERGENCY OR DIAL 999!!! Why is it so hard for you to understand?
*Sorry if I sound a little chaotic here, because I was outright angry. For God's sake, don't take your condition too lightly!!!
Covid Post Discharge
Maybe I was wrong on this one. Gregory called me to say that they were recently discharged was given orders to go to the nearest government hospital for an assessment. They refused and wanted to come here, since private side is clean and 5 star. I was confused at first and thought they wanted to come and see our specialist, but then they went, "NO! I just want someone to check on me covid post discharge!" Oh, I recalled something regarding our hospital protocol, and to be sure, I clarified with our MO and management and yes, if the government tells you to go to a government hospital for covid post discharge assessment, then please go there. Unless it's admission then it's a whole different story, even then, it's a whole other story. Oh, the best part: Gregory was yelling at me denying their right for treatment: "Why are you so scared? I am not contagious!" That's not it, Gregory, the problem is you just recovered. Let's just say there's some virus left in you, and you unknowingly spread it to our staff, you are literally putting everyone in danger. This is why we strictly follow the government's orders.(It's ever constant changing till I myself gotten lost that I need to clarify back. And it's not embarrassing, better to act dumb, clarify and do your research than a know-it-all to avoid giving wrong information and endanger others.)
I could go on and on, but then it'll be never-ending.
*Today's cases: Not out yet, so here's yesterday's. 3,455
**Edit: today's case: 4, 284 (!!!)
