Haze-y Problem

15th September (Tuesday) - Oh, I don't feel too good. I entered to work when my doctor took one look at me and went, "What happened to you?" when he saw my teary eyes, constant blowing my nose and my zombie-like face. I showed him the view outside. If you've been checking on the news, you'll see that the haze is getting worse. The outside view when I peer through from my clinic's room was so misty. Usually I'll be able to see the skyscrapers and buildings in their gleaming steel and chrome glory, but not today. Everything is obscured by the grey fog, not to mention the stinging smell of the haze. We are all forced To wear a mask whenever we go out now. No fun.
Due to several last minute changes as well, I was shunted from one clinic to another for deployment. Best part: They're all orthopaedic specialists (bones), and I had handled them many times, so I do know how to call for MRI booking and etc., thanks to the guidance of their personal assistant. But I do wish the neighbouring clinic assistant quit pestering on how I handle things. I know her intentions are good, but for goodness sake, I have my own flow and system. See, the thing is when the doctor I'm handling say he wants to take leave, I want to make sure he signs his consultant leave form first before I proceed to changing all my patients appointments, because what happened was previously my doctor said he wanted a certain date to take leave, and you know what happened? Instead of going on a whole day leave, he took half day. Oh my goodness, but thank God I shifted the morning appointments to another day cause he took morning off. This clinic assistant often comes in and interfere my system, which I sometimes get frustrated. I usually put my papers in front of me so that I don't panic on where to find them if my doctor needs it, but she goes on and on about how messy my papers are. How can they be messy when I stack them neatly on my counter top? And don't get me started on how I write my notes. I usually make important notes on my appointment book in red ink so that whoever takes over the clinic will be alert over the note I put. But do you know what happened? She straight away complained to the manager and I got in serious trouble. Since my clinic handling skills are trained from another assistant, she was pulled in for questioning for well. Oh, how could she- Fortunately, no one gotten into serious trouble since I followed her style since it was simple to handle clinics that way. And I checked with the other clinic assistants, red inks are allowed to make your own notes, but NOT for legal documents. Grrr. And it did not stop there.
There was a 2 hour drama involving a patient of mine, because of her GL (guarantee/insurance letter) not being approved due to some misunderstanding at business office side. And the terrible part was the registration girl called me and told me, "Do NOT let the patient see the doctor because her GL isn't approved." IN FRONT OF HER FACE (!!!!) Oh dear, the patient went berserk and yelled at her, and because she was already boiling, she took her anger out on me to, calling stupid, useless, no brains etc etc. Since she was furious, all I could do was keep apologizing, telling her I had no idea how did this happen, since the GL was out of my hand. The assistant next door overheard the commotion (nooooo) and she checked her records, claiming that the ward nurse got things wrong and she should go back to her doctor (NOOOOOO). Hoo-boy, did the patient let her have it. I winced and was sandwiched in between the two brawling off. You see, the patient had already told me her story: She was under that doctor in the ward, but because of her back problem, she was referred to my doctor, hence he is her primary doctor. But the assistant kept insisting it was the ward nurse who is wrong, which caused the patient to yell "SHUT UP!!! YOU JUST SHUT UP RIGHT NOW!!!" Ahhhh, I fell like hiding under my table until the whole commotion is over.
The assistant finally left, and it was down to me to pick up the mess. The patient ended up crying and I had to comfort her, offering her cups of cold water and get tissues for her. Bless her, it wasn't her fault, but something along the way gotten screwy. I literally called my doctor and have to beg him to come and see her since she insisted on seeing him, and thank God, in the end the insurance was approved, so she was all happy again. but not before grabbing the customer feedback form on the way to write about the awful service she had (Uh oh).
So yeah, it was rotten at first, but in the end all's well ends well.
And good news: The story that you all had been waiting for is finally out! Chronicles of the Blitz: Awaken is out on sale on createspace.com. Three cheers. Hurray. You can click on the link on the side of my blog for details. I hope you all will support it, and thanks so much for following me on my crazy blogging adventure :D