12th October (Wednesday) - Oh what a day, everywhere I go, it seemed that I had a curse. You know, there's a term called the Zidane curse, named after the famed Final Fantasy IX main protagonist Zidane Tribal. You see, everywhere Zidane visits, shortly afterwards the place get destroyed. Such examples are Alexandria, Ice Cavern, Lindblum, Cleyra, and when you advanced far enough, nearly all of the places due to the Iifa Tree's roots blocking nearly every place, making you (the player) unable to re-visit them. My case, instead of places being destroyed, whichever clinics I ended up with, I get blasted by patients.
Surprise, surprise, I ended up with my old doctor. Cheer. I thought it was too good to be true, so I double checked. Ah, the girl who usually takes care of there is on leave, no wonder. Three patients only? I don't believe. I had been with my doctor for so long, his clinic is unpredictable. Despite seeing only three patients for appointments, walk ins can just come flooding in like a tsunami.
I swallowed hard and went into the clinic and felt myself screaming mentally. What on earth just happened? It looked as though a hurricane had just burst into my doctor's clinic. Rubbish all over the floor, the clinic table was a mess, crumbs and used tissues covered with who knows what all over, the tissue roll for the bed empty and untouched, the appointment book which I had wrapped had its cover ripped off and the book is hanging dangerously on its spine, the pages dog-eared and torn. Couldn't even understand a single thing the person wrote. When I opened the cabinet to put in my bag, papers spilled out like an overflow dam. Jesus Christ, I know it's not my business, but I can't help feeling furious. I may not have been with my doctor anymore, but this little place was like a second home besides my original department. I grabbed the mop and broom from the housekeeping trolley (with permission), and you know what happened next. I had a hard time fixing the tissue roll because my doctor's bed is a little hard to remove the fixing, compared to his neighbour's. I even went to grab several non-bacterial wipes and wipe the whole table, mine and my doctor's. Only then I felt happier and ready to work.. To quote a doctor who I once worked with, cleaning up people's mess.
Patients came around nine, and my doctor usually comes in after ten, so there's the usual "Please take a seat, my doctor will be in shortly." As expected, there were several walk ins. No folders, big trouble because there are several loose notes. Argh!!!
And here comes my curse. A phone call came. A patient who had came yesterday claimed that my doctor did not give him a referral letter to another doctor. He insisted that he wants it now, that my doctor had forgotten. So I had to chase downstairs for the folder otherwise I won't be able to get my doctor to write the letter he insisted. Then there was patient who had to come for admission. Can't understand a bloody thing the girl wrote, but I managed to ask the patient, when he came, regarding his admission. He's a very nice guy, and he explained to me nicely that he hasn't done any of the paper works yet, so he's here to see my doctor and get admitted. Fair enough, I got his folder and prepared the necessary papers. Admission, OT slip, Consent, Prescription, Imaging, Insurance. Thank God.
My doctor did a double take when he saw my face. "No wonder why the sky looked funny today. It's you." "Me, what did I do???" I asked him. And he merely answered, "You came back , after all this time." Well, because your clinic girl was on leave, and I had to cover her, and as I reminded him, it depends on the assignment I was given. He gave a shrug and we got down to work. Just like old times. I called a few patients for him, although he called most of them. As usual, I ran back and forth from the clinic to the counters, to make sure my patients went to the right place to collect their medicines and make their payments instead of going all the way down to my department just to make payment. Of course it includes running to the photocopy machine. Everyone was shaking their head and said, "Just like how it used to be last time." Because concierge takes forever to come up, once I confirmed that there's no patients (at that moment), I escorted my patient to admission, like the good old days. He said, "You seemed to be quite familiar with the doctor." "Because I worked with him for seven months." I answered. Of course, he asked why I wasn't permanent with him, and I gave him my standard answer, it depends where the assignment throws me to. He then said, "I pity you, so you're basically running all over the place." And I just smiled at him. Because who am I to complain?
A patient called, anxious and demanding to see my doctor regarding her daughter who has scoliosis. I asked her where is she, and she's at a place where my doctor covers in the afternoon, but unfortunately, he won't be coming in today. She then pleaded to me to hold my doctor while she try to hurry over. Unfortunately, the place where she's in right now will take at least an hour, no matter how much she try to rush. To confirm, I asked my doctor how long does it usually take to travel from that hospital to here. He then told me, "To get over from there will take roughly 30 minutes if there's no jam, to find a parking and do an X-Ray of the whole spine will take another 30 minutes, assuming the X-Ray people are fast. By the time she reach here, I will be late for my surgery, which is outside." Oh, fiddlesticks, Seriously, WHY ME????? In the end, my doctor compromised. If she can reach by 12, he will see her. So I let the girl know, but I also warned her that I can't keep promises, because my doctor won't entertain latecomers. She then said she will try to make it here as soon as possible, but knowing her, she might not make it. Once I put down the phone, my doctor said to me, "I know you are trying to be nice, but in this world, you can't please everyone. Somewhere out there, there will always be people who hate you, no matter how nice you are. And here's something you should know, people often say they can come, but once the time comes, you will see all sorts of excuses left and right." That's the one thing I like about my doctor, he's honest and straight to the point, and he knows how to appreciate the effort people had put into. (For your information, I called the patient once 12 o' clock came, and she said she couldn't make it, and that she will come tomorrow to see him. I relayed this to my doctor and he said, "You see? I told you so.")
Remember the guy who called and insisted for the referral letter, I managed to get his folder, and I put it on my doctor's desk, who went. "What is this folder doing here?" And I explained to him regarding the situation. He then answered, "I forget? I didn't forget. I specifically told him to get a letter from outside clinic so that he can save cost, because he wanted to be admitted under the government side. If I gave him my letter, they may put him under the private side and he will blame me." Ohhh. Because the guy called me (again), demanding for the letter, my doctor got to work, shaking his head, muttering how some people just don't appreciate his help. While waiting for our patients, he then asked me, "I been meaning to ask you, how much was the gift you gave me?" I made the mistake of telling him less than hundred (Actually, the range was actually below fifty), which he immediately launched into how our economy is going down and I should not get him anything. I explained to him I got it in a sale, and it's a small appreciation, for letting me take care of him those past few months, and treating me and my family for free. And he said, "I don't want you spending money on me, it's hard to earn enough money as it is now. Next time, just send me a card." Which I intend to do, if I have the time (and if our relationship is still alright, like today). Maybe I should've made him a salad, like a doctor once jokingly told me to. (If you recall my old post, he's rather health conscious. And salad is cheap and healthy. Just toss in lettuce, tomatoes, onions, shredded steam chicken, drench in some olive oil and pepper and give it a good mix.)
It was just a half day with him, with less than two hours, but I'm happy to just assist him like the old days, and he was okay with it. Before he left for his surgery, he added, "Come back and assist me again if you have the time." I told him, it depends on my assignment. He nodded and gave me a farewell, leaving me to lock the doors, pack up and go. Even though the work was a little hectic due to the fact he's rushing, I was happy for that few hours.
Oh, he just have to poke fun at my social life.
"So, you have a boyfriend yet?"
"No."
"Well, if you do, please bring him to see me."
"Why?"
"I want to survey him and interview him first before I let you go out with him."
"!!! But what if he runs away?"
"Then he's not a good match for you."
And he said it all with a dead serious face. Ahhhhhh.
Wednesday, October 12, 2016
Thursday, October 6, 2016
Strangers => Haters
6th October (Thursday) - On the previous day, I've spoken to one of the doctor's personal assistant. We took care of my old doctor before, and she gave me a wan smile. "This year's patients are the worst." And I agreed with her. The majority of this year is awful. I've been hurtled abuses and insults by patients, threatened, some had tried taking videos and photos, which my doctors had to intervene, since I noticed whenever I explained to patients regarding the no photos no videos policy, they don't take me seriously until my doctors step in.
Because we were short on staff, 6 people on medical leave, I had to cover other clinic, in this case, a cardiology clinic. I assisted a cardiothoracic surgeon, who used to be next door to my old doctor. Cardiologist, no, it's my first time. I thought it was like assisting the cardiothoracic surgeon, how wrong I was. For one thing, she order plenty of tests. ECHO, ECG Stress Test, PT and INR blood tests. I wasn't familiar with the proceedings, so I actually had to call and asked about the procedure. Stress test and ECHO, takes about 30 minutes each. Reporting takes an hour. And stress test needs a consent. PT and INR, takes roughly thirty minutes to an hour depending on complications, but because that day the the machine went a little faulty, I ended up more than waiting two hours for the results. And that day was nuts. A lot of patients walked in, and cardiac patients definitely need folders. And with most of them walking means folders come in late, which means wait, and wait and waaait. In between many patients called me for requests such as wanting to know their blood results, prescriptions to be extended, wanting to speak to my doctor (''It's urgent''), the usual stuff. I should also mention that the clinic was also my old doctor's clinic, so there were a lot of phone calls coming in. "Hi, I would like to make an appointment to see Dr So-and-So." And I will go, "I'm terribly sorry. He has moved to another clinic a year ago. Let me transfer you over to his line./ I'm sorry, his line is currently busy. Let me give you his extension and room number. Thank you, have a nice day."
Perhaps the worst scenario was an agent from outstation called. He was very unpleasant right from the start. I barely got pass, "Hi, good morning, Dr-" when he blasted me with verbal abuses, claiming that he had called from two weeks ago, that he had couriered and email his client's insurance to the hospital, and someone had promised to follow up with him. See, this clinic doesn't have a fix person, so you can imagine the insults and shoutings he threw at me. "WHAT KIND OF STUPID HOSPITAL IS THIS?" "I'M GOING TO BRING YOUR DOCTOR AND YOU TO COURT, AND TO THE MEDIA, I'LL MAKE SURE I TARNISH YOUR NAME, GIVING SUCH A LOUSY SERVICE." Oh yes. I've been f**ked, sh*ted, cursed to rot in Hell, but never once was I cursed to go to court and the media. Of course, the cardiologist I worked with was really pissed off til she refused to entertain him, only to give him the number of the person whom he should talk to regarding his insurance instead of hurling all sort of threats at us.
We got our justice thirty minutes later when the insurance supervisor called. Apparently, his colleague had emailed and couriered the things over. They didn't receive any courier package, but they did received an email. When they asked him for the proof of payment slip, he went, "What slip?" And that's when the supervisor found out he had not made any payment, hence his request was unable to be processed, and his colleague had never kept him up to date regarding this or the payment. Oh yes, he made a mistake at his side, yet he had shouted insults and threats to my doctor and I. The supervisor advised him to apologise to us, whom we both had been hurt and saddened by his nasty insults and threats. Unsurprisingly, he did not. Well, this certainly taught me a good experience. Never ever throw hotshot threats and insults until you have thoroughly checked your side of the story. ;)
Strangers had come up to me asking why am I working as a clinic nurse. "You could earn so much more as a ward nurse. Clinic nurse is a stupid job. Anyone could do it." Well, I'm sorry to say. Who are you to judge me? My friend had it worst. She was a doctor's personal secretary for more 5 years, and the guy made a remark. "You have no future with this kind of job. You should be a nurse. Your pay will be much higher than what you are earning now." Now, I know he's trying to give suggestions but the way he says it is as though our jobs are useless. To tell you the truth, there is no such thing as a 'useless' job in the world. People laughed at me for writing novels, but it's what I love. And I balance it with my full time paying job. I don't interfere my nursing job with my writing, only when I'm off duty, back home, that's when I'll do my writing. My friend is a degree holder in mass communications, and she was pretty ticked with that stranger's remark. I sometimes really wonder what kind of a world are we living in...
Today I went to buy some food late at night to get the half-price off, and this guy, whom I have no idea who, made a remark on how I will get fat from eating all the stone cold carbo. I politely told him I'm going to refrigerate it, then air-fry it to get rid the excess oils and eat it fresh hot for breakfast. Instead he turned down his nose and said, "Stupid girl. Everyone knows air-frying is a useless invention. You might as well steam those food you're eating." I only shake my head, made my purchase, and brought the food home. And can you guess what the guy bought? Thick gravy chicken with rice, and yes, you guessed it, at half price.
I'm going home now, take my juice, and throw myself to sleep. This has certainly been a whacked out day.
Because we were short on staff, 6 people on medical leave, I had to cover other clinic, in this case, a cardiology clinic. I assisted a cardiothoracic surgeon, who used to be next door to my old doctor. Cardiologist, no, it's my first time. I thought it was like assisting the cardiothoracic surgeon, how wrong I was. For one thing, she order plenty of tests. ECHO, ECG Stress Test, PT and INR blood tests. I wasn't familiar with the proceedings, so I actually had to call and asked about the procedure. Stress test and ECHO, takes about 30 minutes each. Reporting takes an hour. And stress test needs a consent. PT and INR, takes roughly thirty minutes to an hour depending on complications, but because that day the the machine went a little faulty, I ended up more than waiting two hours for the results. And that day was nuts. A lot of patients walked in, and cardiac patients definitely need folders. And with most of them walking means folders come in late, which means wait, and wait and waaait. In between many patients called me for requests such as wanting to know their blood results, prescriptions to be extended, wanting to speak to my doctor (''It's urgent''), the usual stuff. I should also mention that the clinic was also my old doctor's clinic, so there were a lot of phone calls coming in. "Hi, I would like to make an appointment to see Dr So-and-So." And I will go, "I'm terribly sorry. He has moved to another clinic a year ago. Let me transfer you over to his line./ I'm sorry, his line is currently busy. Let me give you his extension and room number. Thank you, have a nice day."
Perhaps the worst scenario was an agent from outstation called. He was very unpleasant right from the start. I barely got pass, "Hi, good morning, Dr-" when he blasted me with verbal abuses, claiming that he had called from two weeks ago, that he had couriered and email his client's insurance to the hospital, and someone had promised to follow up with him. See, this clinic doesn't have a fix person, so you can imagine the insults and shoutings he threw at me. "WHAT KIND OF STUPID HOSPITAL IS THIS?" "I'M GOING TO BRING YOUR DOCTOR AND YOU TO COURT, AND TO THE MEDIA, I'LL MAKE SURE I TARNISH YOUR NAME, GIVING SUCH A LOUSY SERVICE." Oh yes. I've been f**ked, sh*ted, cursed to rot in Hell, but never once was I cursed to go to court and the media. Of course, the cardiologist I worked with was really pissed off til she refused to entertain him, only to give him the number of the person whom he should talk to regarding his insurance instead of hurling all sort of threats at us.
We got our justice thirty minutes later when the insurance supervisor called. Apparently, his colleague had emailed and couriered the things over. They didn't receive any courier package, but they did received an email. When they asked him for the proof of payment slip, he went, "What slip?" And that's when the supervisor found out he had not made any payment, hence his request was unable to be processed, and his colleague had never kept him up to date regarding this or the payment. Oh yes, he made a mistake at his side, yet he had shouted insults and threats to my doctor and I. The supervisor advised him to apologise to us, whom we both had been hurt and saddened by his nasty insults and threats. Unsurprisingly, he did not. Well, this certainly taught me a good experience. Never ever throw hotshot threats and insults until you have thoroughly checked your side of the story. ;)
Strangers had come up to me asking why am I working as a clinic nurse. "You could earn so much more as a ward nurse. Clinic nurse is a stupid job. Anyone could do it." Well, I'm sorry to say. Who are you to judge me? My friend had it worst. She was a doctor's personal secretary for more 5 years, and the guy made a remark. "You have no future with this kind of job. You should be a nurse. Your pay will be much higher than what you are earning now." Now, I know he's trying to give suggestions but the way he says it is as though our jobs are useless. To tell you the truth, there is no such thing as a 'useless' job in the world. People laughed at me for writing novels, but it's what I love. And I balance it with my full time paying job. I don't interfere my nursing job with my writing, only when I'm off duty, back home, that's when I'll do my writing. My friend is a degree holder in mass communications, and she was pretty ticked with that stranger's remark. I sometimes really wonder what kind of a world are we living in...
Today I went to buy some food late at night to get the half-price off, and this guy, whom I have no idea who, made a remark on how I will get fat from eating all the stone cold carbo. I politely told him I'm going to refrigerate it, then air-fry it to get rid the excess oils and eat it fresh hot for breakfast. Instead he turned down his nose and said, "Stupid girl. Everyone knows air-frying is a useless invention. You might as well steam those food you're eating." I only shake my head, made my purchase, and brought the food home. And can you guess what the guy bought? Thick gravy chicken with rice, and yes, you guessed it, at half price.
I'm going home now, take my juice, and throw myself to sleep. This has certainly been a whacked out day.
Monday, October 3, 2016
Disrespect
3rd October (Monday) - Not a very good start to a new month. Patients and doctors (not all of them) alike are shouting at us from all sides. I got the worst of it cause I'm the most junior and most soft one.These few days I've been pretty much going, "Why me?????" Not that it matters, since there is no such thing as innocent proven guilty anymore. It all started from one of his difficult patient. A lady who is in her fifties, she had a total knee replacement done. It has been more than a month and she still can't walk, only ambulate in a wheelchair. I tried giving her the benefit of doubt from her first day doing dressing under me. And let me tell you this, she always complains that she's in pain, cannot move. And her daughter who always accompanies her, she really takes the cake. She really has that arrogant look in her face, Every time she comes, she expects us to run after her like a queen. She couldn't even be bothered to push her mother in the wheelchair. When her mother complaints of pain and couldn't move, I had to single-handedly carry her over to the bed, and it's no easy feat because the patient wouldn't help herself. And the daughter...stood at the side, playing with her phone while looking at me with that look. "My God, you're not strong. Can you even manage to carry my mother?" Well, most of my patients has families who willingly helped us, spouses, children, siblings, girl or boyfriends, caregivers... They all helped us as we support one side and they the other. It really ticks me off when she says that. And she always complains about everything. Seriously, she will be hovering by your side, going, "Why is the incision not straight? What an awful cut." (You think I'm the one who did the surgery? Ask the doctor please.)"You didn't clean properly. There's still a lot of black stuff all over it." (Those are all old blood clots and scabs. If I keep forcing it out, your mom will start bleeding again.) "Physiotherapy? The doctor never say anything about physio." The last statement really make my blood tick. I've assisted orthopaedics surgeon for a long time, and I know that after any surgery, there will always be a post-op physio, especially for those involving your limbs. Spine? Yes, there's also physio for spine strengthening along with corset or bracing, depending how severe the case is. And you can imagine, it has been more than a month and the lady still cannot walk. No surprise there. I had seen many elderly, some as old as seventy whom undergone total knee/hip/ spine surgery, and they can walk, some with ambulatory aid, some without. Cause they all went for regular physio as per the doctor orders. My own aunt who is sixty plus underwent total knee replacement twice, and she can walk without crutches after two weeks. Even though the wound is long dry, the daughter kept demanding me to cover the wound. She claimed that it is to protect the wound from infection, and then she nagged me, "Don't you know anything? Leaving the wound open is bad, cover it up." Okay, you win. I'm really tired of you shooting all of my help down. She'll be back around this month and I pray hard that she doesn't come to the treatment room. We might go nuts just from her alone.
And it was one of those days where we are super busy. With just the two of us, and two doctors who needed the treatment room the most, my friend and I took one each. She will handle Doctor B while I handle Doctor A. Between us two, we managed to run our patients smoothly. While I was waiting for my doctor to come to review his patients, Doctor B came up to me at the counter and he wasn't happy.
Doctor : Where are my patients?
Me : Room 2 with my friend.
Doctor : Who is in Room 1?
Me : Doctor A's patient.
Doctor : I want the first room.
Me : Doctor, I'm sorry but I can't give you the first room, cause Doctor A is using it.
Doctor : Oh, I get it. You respect him, but you don't respect me. I followed the queue, so why did you bypass my patients?
Me : My friend is handling your patients.
Doctor : I don't care. Give me the first room.
Me : I'm sorry.
Doctor : *Gave me a dirty look and walked back into his room*
My friend came out after our cashier told us the story. She sighed and told me same thing happened to her, except the doctor demanded why they trained me like that. And my friend defended me, saying that I was only following the procedure. And we were kind to give him the second room, all just for him. The first room I'm using, I'm sharing it with seven doctors. If I had complied to his request, I will get seven doctors jumping at my throat. So yeah. Ever since then, he had always taken his anger out on me.
Recently on Friday, his girl caused me to land in hot waters. The doctor came out and asked me why I didn't call his patient. My friend and I can only stare blankly at him, because his girl never gave us any sticker, so how would we know who to call? So she hurriedly gave me the first sticker, an eighty-something old lady. Scanning my patients, I only saw one lady that fits the age description, When I called her name, the doctor glared at me and shouted, "WRONG PATIENT!" What the- I doubled check with the patient, and she said yes, that's her name, Yes, her IC was right, but the doctor was fuming. Turns out his girl gave me the wrong sticker, and when I tried to explain my mistake, he brushed me off with a glare and said, "I don't want to hear your excuses." Then his girl finally gave the second sticker, the right one, but the damage was done.
Then she did it again. Second patient is an another eighty-something lady, she said it outloud, to me and my friend, that the lady is to apply a Plaster of Paris (POP). I had my doubts, because I saw the lady had a lumbar corset, and her doctor is an orthopaedic, not a spine surgeon, so I double-checked with the doctor.He pretty much blasted me at that point. "Who asked you to call my patient into the treatment room? I say bring that lady to DR SO-AND-SO. My God, don't you understand ENGLISH?!"
My friend had saw what happened at the point and, with a fierce look in her eye, she went to him and said in a firm voice. "Don't shout at my friend. The reason why she did so many mistakes was your girl gave her the wrong stickers TWICE." He didn't once said sorry, but just ignored her. Just my luck.
The drama's not over with that. The next day around 9 in the morning, a mother with her two-year-old child came up to me at the counter and demanded, "Who's your manager? I wish to speak to her immediately."Since it was a Saturday, our manager is not around, but there's only the executive-on-call. I explained to her, but she was shaking her head and said, "No, I want the manager. Get me your manager now." Again, I explained to her one more time, that there's only the executive-on-call, and the cashier backed me up. Then she let out her anger on me. She came as early as eight-something to register as the second patient for our spine surgeon, who she knows takes forever to see a patient, so she came to register early for her two-year-old boy, who she suspect of scoliosis. She had waited for her turn to come, but she saw three patients had went in. So she went to ask the inside girl, who said that her son's folder is not here, so she have to wait. And she claimed she had called early whether she needs to make an appointment, and the girl said that there's no need, that it's based on a first come first serve basis. Bzzt. Wrong answer. I can only winced as the girl did a mistake which I can't help her with. My friend, who was coming back from the washroom, saw the whole thing happening from the corner that she went and ran for the customer service for their help. So the lady took out her anger on the customer service, and they quickly sent her to Doctor So-and-So for the consultation. Sigh, why me? WHY ME?????
And it was one of those days where we are super busy. With just the two of us, and two doctors who needed the treatment room the most, my friend and I took one each. She will handle Doctor B while I handle Doctor A. Between us two, we managed to run our patients smoothly. While I was waiting for my doctor to come to review his patients, Doctor B came up to me at the counter and he wasn't happy.
Doctor : Where are my patients?
Me : Room 2 with my friend.
Doctor : Who is in Room 1?
Me : Doctor A's patient.
Doctor : I want the first room.
Me : Doctor, I'm sorry but I can't give you the first room, cause Doctor A is using it.
Doctor : Oh, I get it. You respect him, but you don't respect me. I followed the queue, so why did you bypass my patients?
Me : My friend is handling your patients.
Doctor : I don't care. Give me the first room.
Me : I'm sorry.
Doctor : *Gave me a dirty look and walked back into his room*
My friend came out after our cashier told us the story. She sighed and told me same thing happened to her, except the doctor demanded why they trained me like that. And my friend defended me, saying that I was only following the procedure. And we were kind to give him the second room, all just for him. The first room I'm using, I'm sharing it with seven doctors. If I had complied to his request, I will get seven doctors jumping at my throat. So yeah. Ever since then, he had always taken his anger out on me.
Recently on Friday, his girl caused me to land in hot waters. The doctor came out and asked me why I didn't call his patient. My friend and I can only stare blankly at him, because his girl never gave us any sticker, so how would we know who to call? So she hurriedly gave me the first sticker, an eighty-something old lady. Scanning my patients, I only saw one lady that fits the age description, When I called her name, the doctor glared at me and shouted, "WRONG PATIENT!" What the- I doubled check with the patient, and she said yes, that's her name, Yes, her IC was right, but the doctor was fuming. Turns out his girl gave me the wrong sticker, and when I tried to explain my mistake, he brushed me off with a glare and said, "I don't want to hear your excuses." Then his girl finally gave the second sticker, the right one, but the damage was done.
Then she did it again. Second patient is an another eighty-something lady, she said it outloud, to me and my friend, that the lady is to apply a Plaster of Paris (POP). I had my doubts, because I saw the lady had a lumbar corset, and her doctor is an orthopaedic, not a spine surgeon, so I double-checked with the doctor.He pretty much blasted me at that point. "Who asked you to call my patient into the treatment room? I say bring that lady to DR SO-AND-SO. My God, don't you understand ENGLISH?!"
My friend had saw what happened at the point and, with a fierce look in her eye, she went to him and said in a firm voice. "Don't shout at my friend. The reason why she did so many mistakes was your girl gave her the wrong stickers TWICE." He didn't once said sorry, but just ignored her. Just my luck.
The drama's not over with that. The next day around 9 in the morning, a mother with her two-year-old child came up to me at the counter and demanded, "Who's your manager? I wish to speak to her immediately."Since it was a Saturday, our manager is not around, but there's only the executive-on-call. I explained to her, but she was shaking her head and said, "No, I want the manager. Get me your manager now." Again, I explained to her one more time, that there's only the executive-on-call, and the cashier backed me up. Then she let out her anger on me. She came as early as eight-something to register as the second patient for our spine surgeon, who she knows takes forever to see a patient, so she came to register early for her two-year-old boy, who she suspect of scoliosis. She had waited for her turn to come, but she saw three patients had went in. So she went to ask the inside girl, who said that her son's folder is not here, so she have to wait. And she claimed she had called early whether she needs to make an appointment, and the girl said that there's no need, that it's based on a first come first serve basis. Bzzt. Wrong answer. I can only winced as the girl did a mistake which I can't help her with. My friend, who was coming back from the washroom, saw the whole thing happening from the corner that she went and ran for the customer service for their help. So the lady took out her anger on the customer service, and they quickly sent her to Doctor So-and-So for the consultation. Sigh, why me? WHY ME?????
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